Community
What SURF-IN Means for You
SURF-IN is investing directly in the communities of Castries and Anse La Raye — the people who live, work, and raise families in flood-prone areas. This project is about more than drains and walls: it is about giving communities the tools, knowledge, and infrastructure to live safely alongside water.
Your participation matters. From community consultations to the Grievance Redress Mechanism, SURF-IN is designed to be accountable to the people it serves.
The R.I.P.P.L.E.™ Framework
SURF-IN's community behaviour change programme is built around six principles that guide individuals and communities toward flood resilience.
Recognise
Understand your flood risk and the causes of urban flooding in your community.
Inform
Share knowledge with neighbours, family, and friends about flood preparedness.
Participate
Attend community consultations and contribute to project planning decisions.
Protect
Take practical steps to protect your home and property from flood damage.
Lead
Become a Community Champion and lead behaviour change in your neighbourhood.
Evaluate
Monitor and report on flood conditions and project outcomes in your area.
Upcoming Community Events
Community Consultation — Anse La Raye Drainage Works
World Water Day Community Clean-Up
Flood Risk Awareness Workshop — Castries Schools
Community Champions Training Programme — Cohort 2
Grievance Redress Mechanism (GRM)
The SURF-IN Grievance Redress Mechanism (GRM) is a formal process through which project-affected persons and members of the public can lodge complaints or concerns about the project. It ensures that grievances are handled fairly, efficiently, and transparently.
The GRM is established prior to project activities being implemented and remains in place throughout the entire project life cycle. All complaints — including anonymous ones — are welcome. There are no repercussions for filing a grievance.
Why the GRM Matters
- Reduces the likelihood of escalation of disputes
- Identifies and addresses potential negative impacts and unanticipated issues
- Ensures that complaints are resolved in a timely manner
- Allows for anonymous complaints
- Anonymous submissions accepted
- Available in English and Kwéyòl
- Multiple submission channels (online, phone, in-person)
- Independent review process
What can I report?
- Environmental or social concerns related to the project
- Concerns about the delivery of training courses and workshops
- Workplace grievances for project workers
- Gender-based violence (GBV), sexual harassment (SH), or sexual exploitation and abuse (SEA)
- Damage to property
- Communications, consultations, and stakeholder engagement issues
- Procurement-related concerns